Common connection errors

Connection times out

Your traffic likely isn't egressing from an allowlisted office IP. Connect your company VPN, then run the connectivity check to confirm.

Connection is silently dropped with no error

Re-run the connectivity check to confirm your current network-address status, then retry the connection.

Client connects but the workstation does not respond (VM not running)

Contact 4chems support with your workstation letter so it can be powered on.

Credentials are rejected

Re-enter the username and password from your welcome email exactly; if you're still locked out, contact 4chems support to reset it.

Client-side errors (certificate warning, unsupported client version)

Accept the certificate warning if shown — it is expected for internal endpoints — and make sure you're on the latest release of your RDP client.